Build a richer picture of what the client is saying (and not saying). Apps — such as Winning Minds or GWEEK speech — can generate recommendations on what an individual or team can do to improve their communication skills. Sometimes an individual doesn’t say what they think or feel, whether as a conscious decision or not. Interpreting facial expressions, eye movements, and physiological changes may give additional insights into a client’s interest, emotional state, or commitment to a course of action.
21. Use Technology to improve efficiency at work: Technology can change the way we do most of our work and it can also reduce the stress we get because of the many tasks we have to do in one day. Employees can perform more than one task using technology, for example, a secretary can compose a mail to be sent to all employees, yet at the same time they can make a call to a supplier or a customer with in the same time. This employee is using three types of technologies, internet and computer to compose an electronic mail, then they also use a telephone to contact the supplier of customer.
But in many instances (think humans and chess ), we’ve seen that the mix of human and machine insight is superior to either alone. It may even become harder to coach without technology as its application increases. Coachees will expect it over time, not least because AI and analytics are playing more prominent roles in their lives, from Netflix recommendations to AI-enhanced customer service. Indeed, there are some scenarios in which people prefer the judgement of algorithms to that of humans — for example, when they are given advice in response to a question.
In the future, this trend will become what’s called an ambient experience, but currently multiexperience focuses on immersive experiences that use augmented reality (AR), virtual (VR), mixed reality, multichannel human-machine interfaces and sensing technologies. The combination of these technologies can be used for a simple AR overlay or a fully immersive VR experience. There is a lot in the cloud—just ask Dr. Steven Atkin, chief technology officer and distinguished engineer at IBM. Steven has been working on globalization issues at IBM for over twenty years. He serves to address the challenges developers encounter in their work transitioning to the cloud. In his current role, he is focused on the overall client experience and enabling clients to obtain the skills needed to fully utilize IBM cloud-based products.